The Crane AI Report
We surveyed 280 third-party property managers on exactly how and where they are utilizing AI. The result? A 23-page report full of data about where AI is doing real work today.
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What's in the Report
AI Adoption
Adoption across teams and portfolio size, along with sentiment towards utilizing AI.
AI Functions
Where PMs are using AI today and where they are focusing next.
Vibe-Coding & AI Agents
Sentiment towards both vibe-coding and agents and what PMs have built.
Spend & Impact
Average and median spend on AI per month by usage.
What the Data Shows
A few of the findings from 280 operators. The full picture is in the report.
46% use Claude
Claude is the definitive leader among property management operators, ahead of ChatGPT at 35%.
2 in 3 have no AI policy
Two-thirds of operators are running AI inside their companies with nothing written down governing how it's used.
65% have tried neither
Neither vibe-coded apps nor AI agents. Among the third who have, appetite leans toward agents over building their own.
40% team-wide, 12% solo
40% of companies have the majority of their team using AI regularly. 12% of respondents are doing it alone.
Where AI is live now
Leasing communication, data analysis, and maintenance triage carry the highest adoption of any function surveyed.
Where it goes next
Maintenance, phone and voice, and data analysis are the three functions operators say they're moving on next.
Why We Made This
AI is changing insanely fast and property managers have questions about where to start and what to focus on. Many operators have implemented AI in new and unique ways, but no one has yet gathered all those ideas into one place. Until now.